Frequently Asked Questions
Everything you need to know about shopping with San José Made.
How long will it take to receive my order?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please note that personalized or final sale items are not eligible for return.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products handmade?
Many of our products are sourced from local artisans and makers. We prioritize quality craftsmanship and unique designs in every item we curate for our store.