Returns & Exchanges
At San José Made, we want you to be completely satisfied with your purchase of locally crafted goods. If you are not happy with your order, we offer returns and exchanges on most items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the names of the items you wish to return to receive a return authorization.
Prepare Your Package
Securely pack the items in their original, unused condition with all tags attached to ensure they are protected during transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our makers inspect the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing